REFUND POLICY
REFUND REQUESTS
If you wish to request a refund, please contact us via the CONTACT page, providing your order number and the reason for your request.
Each request will be evaluated based on the conditions applicable to the order and the product purchased.
PRE-ORDER PRODUCTS
Items purchased via pre-order are produced specifically based on the orders received.
The conditions regarding cancellations, returns, and refunds for pre-order products are indicated in the applicable terms of sale.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective or damaged product, please contact us as soon as possible, providing your order number and, if necessary, photographs of the product and packaging.
We will evaluate the issue and provide you with the necessary instructions to proceed.
REFUNDS
When a refund is approved, the amount will be returned using the same payment method used for the purchase, unless otherwise specified.
The actual crediting times may depend on the payment method and the relevant financial institution.
For any further information, please contact us via the CONTACT page.
5TARLIGHT